Here are some of our commonly asked questions:
  • ORDER & SHIPPING
  • RETURNS & REFUNDS
  • CUSTOMER SUPPORT
  • BRAND & MANUFACTURING
  • How long until my order arrives?
  • How can I track my order?
  • Where do you ship from?
  • What are your Shipping costs and sales tax?
  • Can I pay for expedited delivery?
  • I Lost my order!
  • What do you do in case the product is stolen from your doorstep
  • Do you Offer International Shipping?
  • What are the duties for international orders?
  • What do you do in case of a Damaged item?
  • Can I cancel an order?
  • What is Return Policy?
  • I wish to return or exchange an item.
  • I ordered the wrong product.
  • How long does it take to receive a refund?
  • I need to contact customer service?
  • What payment methods do you accept?
  • How do I know what size to order?
  • Do you offer gift wrapping or personalized messages?
  • What is your privacy policy?
  • Can I purchase A&B products in physical stores?
  • Are there any discounts or promotions available?
  • How do I choose the right size of products?
  • Are your bags suitable for specific occasions?
  • How do I care for and clean my bag?
  • Are your bags and dresses suitable for travel?
  • Can I use more than one discount?
  • Why are America and Beyond Handcrafted products so special?
  • Is your company Fair Trade?
  • Is your company sustainable?
  • Are all your products handmade?
  • Are your products ethically made?
  • How does A&B support the artisans who create the products?
  • Are the artisans paid fair wages for their craftsmanship?
  • Does A&B provide any additional support or benefits to the artisans?
  • Does A&B ensure safe working conditions for the artisans?
  • How does A&B promote sustainability in its production processes?
  • Is A&B committed to ethical sourcing of materials?
  • Does A&B have any initiatives to empower local communities?
  • Can you tell me more about the craftsmanship behind A&B products?
How long until my order arrives?

We strive to dispatch your order within 48 hours. Please note that all items are handmade and as such, we do occasionally take a few days longer to ship your beautiful handmade product. Once shipped, expect delivery in 3-5 business days.

How can I track my order?

Check your email for tracking info upon shipment. You can also sign in to your account for order details. A notification shall be sent through email and you also can reach out to our Customer Support on support@americaandbeyond.com

Where do you ship from?

Some of our stocks are available in the US, while others are shipped from India. All our beautiful items are handmade in India from a group of talented A & B artisans. Enjoy fast and FREE shipping on orders over $100.

What are your Shipping costs and sales tax?

All orders above $100 ship for free. Sales tax may apply based on your location. You'll see all charges during checkout.

Can I pay for expedited delivery?

Contact support@americaandbeyond.com for options to ensure your package arrives promptly.

I Lost my order!

We'll help! Email us at support@americaandbeyond.com, and we'll assist you in finding your missing order. Rest assured, we'll ensure its delivery.

What do you do in case the product is stolen from your doorstep

Please reach out to support@americaandbeyond.com and we shall help with this.

Do you Offer International Shipping?

Yes we do. We ship to most countries throughout the world.

What are the duties for international orders?

Rarely, orders outside of the USA may be subject to Customs and Duty charges. Any such charges are the responsibly of the customer, America & Beyond does not pay these fees. It is likely that such charges will be due prior to delivery, please ensure you pay any charges owed to receive your order.
*Shipping rates may apply for certain remote regions throughout the world.

What do you do in case of a Damaged item?

Please reach out to support@americaandbeyond.com and we shall help with this.

Can I cancel an order?

We are happy to help you cancel your order within 24 hours of the order. However, we do reserve the right to deny cancellation if the order has already shipped. Please contact us as soon as possible if you’d like to cancel your order.

What is Return Policy?

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the terms below:

All items must be unused, undamaged, with original tags attached. Please place back in original packaging to return. Ensure garments are folded and bags are packed flat or in original form. Returns must be sent back to A & B within 30 days of the receipt of your purchase. Returns outside of this window will not be accepted.

Returns which conform to our policies will be eligible for a refund to the original method of payment, a store credit, or an exchange.

Our apologies, there are no refunds on gift cards.

Clearance, Final Sale items and Personalized letters are not eligible for exchanges or returns.

I wish to return or exchange an item.

To start a return or exchange please click here and place your return request. Use either your Order number or your email to access your recent order(s) and place the request.

I ordered the wrong product.

Kindly email support@americaandbeyond.com with your Order number and full details of the product for assistance.

How long does it take to receive a refund?

Once we receive your return, we process it within 5-7 business days. Keep in mind that some carriers may take longer to deliver returns. As soon as your return is processed, we issue the refund. However, please allow 3-5 business days for your financial institution to reflect the credit.

I need to contact customer service?

Our friendly team is available Monday to Friday, 8 am - 5 pm EST. Shoot us an email or give us a call, and we'll respond within 24 business hours.

What payment methods do you accept?

We accept all major credit cards, Paypal and other leading after pay services.

How do I know what size to order?

Please kindly refer to our size chart. If you think you’re between sizes, we recommend you size down. Don’t forget, we offer free exchanges for easy, fast, and hassle free changes in size! If you have any further doubts, our customer service team has expert advice in the sizing of each individual garment, reach out for help today!

Do you offer gift wrapping or personalized messages?

Yes, we do. You can always place a note while placing the order and also send an email to support@americaandbeyond.com, and we shall accommodate the request for gift wrapping or including a personalized message with your order.

What is your privacy policy?
Can I purchase A&B products in physical stores?

While we are sold in boutiques and stores around the world including prestigious resorts such as Sandals and Ritz Carlton and luxurious department stores such as Bloomingdales and Nordstrom, all of these lovely stores only carry a selection of our products. In order to shop our entire collection, you’ll need to shop our website.

Are there any discounts or promotions available?

Yes we do offer discounts and promotions at regular intervals. You can subscribe to our SMS and email which keeps you notified about these.

How do I choose the right size of products?

Dimensions for bags are listed on each product page. For garments, refer to our size charts or reach out to support for specific help.

Are your bags suitable for specific occasions?

Our bags are perfect for any occasion. Snag a tote for work, the beach, travel or just a day out. Grab a clutch for a special occasion, the hand beaded details will steal the show!

How do I care for and clean my bag?

All our bags are handmade with Beads and Sequins hence we only recommend simple cleaning with a cloth. Please avoid washing the bag.

Are your bags and dresses suitable for travel?

Our Dresses are and bags are suitable for all occasions.

Can I use more than one discount?

While occasionally two discounts work together, please note that all clearance-priced items will not be eligible for any additional discounts. If you have any doubts, reach out to support, and we’ll be happy to answer any further questions.

Why are America and Beyond Handcrafted products so special?

Created using an age old embellishing technique which requires extremely delicate and difficult handwork, A & B is one of the only companies in the world whose artisans use this technique. Shopping with A & B helps to preserve this technique which, if lost, will sadly never be retaught and all such products will be made with inferior quality using machines.

Is your company Fair Trade?

Fair Trade is a special certification that ensures that a company pays extra for every item made in a factory. This extra money is put into a pool and given to the workers. They vote on how to spend the money. This is only an option when you don’t own your own facilities. At A&B, we own our own facilities and as such, we are able to do WAY MORE than just practice a Fair Trade money pool. We pay our workers fair wages, we provide many benefits including health care and maternity leave, we even offer higher education scholarships for the children of our employees. Bottom line, our employees are like family to us and we make sure we enrich their lives like they enrich ours with their skills, talent, and enthusiasm.

Is your company sustainable?

We strive to constantly improve our sustainable practices at A&B. We work to reduce our carbon footprint by upcycling, harvesting rainwater, and eliminating harsh chemicals from our production practices. We also work to use only sustainable materials such as jute and wool rather than cotton and polyester.

Are all your products handmade?

Yes, fabrics are hand loomed, bags and garments are hand stitched, and all embellishments are done by hand.

Are your products ethically made?

Absolutely! We ensure our products are made by artisans who are paid fair wages, given full benefits, and work in safe and happy environments. We use sustainable manufacturing processes and recycle and up-cycle as much as possible. Every year, we put in place more eco conscious practices so we are constantly improving.

How does A&B support the artisans who create the products?

Our artisans are paid fair wages, given full benefits, and work in safe and happy environments. We also offer lots of great support to the families of our artisans including scholarships for education, meal outreach programs, and health care to all family members of A & B employees.

Are the artisans paid fair wages for their craftsmanship?

Our artisans receive excellent wages, far above the average payment for employees in similar jobs. We want to ensure they live comfortable happy lives as they enrich our lives with their amazing talents!

Does A&B provide any additional support or benefits to the artisans?

Absolutely! Full benefits including health care, higher education scholarships, daily lunches, and more are provided to each and every artisan.

Does A&B ensure safe working conditions for the artisans?

Absolutely! Our artisans work in air conditioned, well lit facilities with tons of natural light and windows. They are also given the opportunity to work from home if they choose.

How does A&B promote sustainability in its production processes?

From eco-conscious production practices including harvesting of rain water, filtration of used water, and production of fabrics using minimal processing all the way through up-cycling of all scrap material, we work to ensure our products are both beautiful and sustainable.

Is A&B committed to ethical sourcing of materials?

Absolutely! We do not work with any manufacturers of materials who do not comply with the highest standards of eco-conscious production.

Does A&B have any initiatives to empower local communities?

Absolutely. We give back to women in need, support foundations which encourage higher education, and currently offer our own scholarship program for higher education. We also built and continue to support a hospital devoted to researching and treating childhood cancers.

Can you tell me more about the craftsmanship behind A&B products?

Created using an age old embellishing technique which requires extremely delicate and difficult handwork, A & B is one of the only companies in the world whose artisans use this technique. Shopping with A & B helps to preserve this technique which, if lost, will sadly never be retaught and all such products will be made with inferior quality us

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