Orders & Shipping

Returns & refunds

Customer support

Brand & Manufacturing

Orders & Shipping

How long until my order arrives?

We strive to dispatch your order within 48 hours. Please note that all items are handmade and as such, we do occasionally take a few days longer to ship your beautiful handmade product. Once shipped, expect delivery in 3-5 business days.

How can I track my order?

Where do you ship from?

What are your Shipping costs and sales tax?

Can I pay for expedited delivery?

I Lost my order!

What do you do in case the product is stolen from your doorstep

Do you Offer International Shipping?

What are the duties for international orders?

What do you do in case of a Damaged item?

Can I cancel an order?

Returns & refunds

What is Return Policy?

If you are not satisfied with your purchase,return it to usfor an exchange or refund, subject to the terms below:

All items must be unused, undamaged, with original tags attached. Please place back in original packaging to return. Ensure garments are folded and bags are packed flat or in original form. Returns must be sent back to A & B within 30 days of the receipt of your purchase. Returns outside of this window will not be accepted.

Returns which conform to our policies will be eligible for a refund to the original method of payment, a store credit, or an exchange.

Our apologies, there are no refunds on gift cards.

Clearance, Final Sale items and Personalized letters are not eligible for exchanges or returns.

I wish to return or exchange an item.

I ordered the wrong product.

How long does it take to receive a refund?

Customer support

I need to contact customer service?

Our friendly team is available Monday to Friday, 8 am - 5 pm EST. Shoot us an email or give us a call, and we'll respond within 24 business hours.

What payment methods do you accept?

How do I know what size to order?

Do you offer gift wrapping or personalized messages?

What is your privacy policy?

Can I purchase A&B products in physical stores?

Are there any discounts or promotions available?

How do I choose the right size of products?

Are your bags suitable for specific occasions?

How do I care for and clean my bag?

Are your bags and dresses suitable for travel?

Can I use more than one discount?

Brand & Manufacturing

Why are America and Beyond Handcrafted products so special?

Created using an age old embellishing technique which requires extremely delicate and difficult handwork, A & B is one of the only companies in the world whose artisans use this technique. Shopping with A & B helps to preserve this technique which, if lost, will sadly never be retaught and all such products will be made with inferior quality using machines.

Is your company Fair Trade?

Is your company sustainable?

Are all your products handmade?

Are your products ethically made?

How does A&B support the artisans who create the products?

Are the artisans paid fair wages for their craftsmanship?

Does A&B provide any additional support or benefits to the artisans?

Does A&B ensure safe working conditions for the artisans?

How does A&B promote sustainability in its production processes?

Is A&B committed to ethical sourcing of materials?

Does A&B have any initiatives to empower local communities?

Can you tell me more about the craftsmanship behind A&B products?